Today many companies outsource their inbound customer services to an offshore call center. Most of the business owners have a hard time to give up the responsibility to their own employees, let alone an outsider. Customers are lifeline of any business and most of the companies value their esteemed customers. Most of the large business houses outsource the non-core aspects of their business after much thought and extensive research.Today, the companies have realized that, customer service outsourcing is an important tool to boost sales and gain maximum revenues. While there are still many who are reluctant to outsource their inbound customer services. The truth is that in today's competitive business environment inbound customer service is smart choice. It allows companies to handle the important aspects of their business. Most of the reputed call centers have skilled work force. They are professional and are trained to handle calls proficiently which are needed to manage a business … [Read more...] about Inbound Customer Service – A Key to Successful Business
Customer service of smart
Everybody loves good service. It makes us feel appreciated when patronizing a company that meets our service expectations.Businesses understand the need to satisfy their customers and take great strides to provide helpful, friendly service.However, not only is implementing structured customer service practices smart business, it has the potential to reduce risk management issues.By putting the following 9 steps into action, it's possible to improve customer service and reduce costly mistakes and accidents. Customer service practices can be woven into policy and procedures so that good customer service is achieved when following company policy.Step 1. Identify areas of service that need improvement as well as potential risk. Implement policies that address these issues. Ask for the input of management and staff to create an atmosphere of teamwork.Step 2. Create a policy and procedure manual that is easily read and understood. To encourage employee interest, be sure to explain how … [Read more...] about 9 Easy Steps to Implement Customer Service Policies that Decreases Risk
Setting the StageThe startup environment is one in which feathers are flying and those involved are in perpetual motion (both mentally and physically). Often, in the course of developing products and/or services, chasing down funding and looking for those first precious customers, the concept of a customer service organization falls way behind the back burner. And, while staffing this function and fully equipping it with all of the bells and whistles that are available to customer service organizations may not be the best move in these early stages, it is never too early to build the foundation for this vital function.There are few, if any, entrepreneurs who would actively and knowingly reject the concept of customer service. Of course, everyone knows how important the customer is - right? Well, yes and no. While the idea of providing good customer service seems like an obvious one at any stage of a company's life, the actual delivery of great service takes much more than just a … [Read more...] about It’s Never Too Early for Customer Service
If you are in the mobile auto detailing business you know that customer service is one of your top priorities and you also know that you expect to get referrals and continued word-of-mouth advertising that it is crucial. Often people consider mobile auto detailers and even mobile car washers as second rate to a carwash facilities or an actual detail shop.It is interesting that people consider this in that carwashes generally do not give very good service and lack quality and auto-detailing shops do not go to the customer and can never make up for that level of service no matter how hard they try. Nevertheless the customer perception is the way that it is and to overcome this you must blow the customer away in customer service and exceed their expectations.Customer service in a mobile auto detailing business is paramount. There are many things you can do to show your customers that you care about customer service and that they are happy with your work. I recommend putting a small card … [Read more...] about Customer Service in a Mobile Auto Detailing Business
I was reading in the Winnipeg Free Press (my local paper) about a woman who was a passenger in a Unicity taxi cab. The woman had pre-paid her fare to the tune of $25.00. Nine dollars into the cab ride, the cab got into an accident.The woman was injured and unable to complete her trip. She asked for a refund of at least $16.00. The balance left on her pre-payment.You would think the cab company would bend over backwards to accommodate the woman, but no; they refused to give her a refund. This kind of customer service attitude is REALLY DUMB on the part of Unicity and it's bad for business. Their refusal will cost them a lot more than $16.00.First the story made the Free Press so thousands of people are going to read about the incident and Unicity Taxi will get a lot of bad publicity and lose business.Secondly I'm writing about it to the 1500 subscribers to my Newsletters. And I'm going to post it at my web site. More bad publicity and some people will definitely talk about it to … [Read more...] about How Would You Handle This Customer Service Issue?